Customer Service
Anyone who has worked in a customer service position would possibly have received a letter of this nature at some point in time, but this is a cracker. This person was unhappy with their webhosting provider (Melbourne IT)…..a typical story of a large organisation not looking after the little guy (anyone who’s had to deal with Telstra will know how this feels).
The thing I like about this letter is the fact that it was written (and sent) in the first place, because too many people will cancel services and/or boycott an establishment or organisation, then spread the word about how terrible the company is….and we all know that “word of mouth” is the best (or worst as it may be) form of advertising. However, this doesn’t give the company an opportunity to improve their processes….so my recommendation is, if you’re really unhappy with a service you receive from anywhere, then let them know in writing. Sure one letter probably won’t make a difference but if everyone started doing this when they’re not getting the service required, then companies would be forced to start looking at their failings…and for those of you who aren’t aware, most companies keep a file of all written customer complaints…. Continue reading »
Filed under Random Stuff, Uncategorized | Comment (1)Shut Up & Sing - Dixie Chicks
OK, so I finally watched the Dixie Chicks’ documentary called Shut Up & Sing. My verdict…..it was an eye opener. I enjoyed the documentary even though I’m not that keen on their music. To be honest, I could empathise with the girls and their families after seeing it, and it almost (note I said almost) made me want to go out and buy all their albums just to support them.
I think half the problem lies in the ignorance of Americans and their believing that the USA is the centre of the universe. When Natalie said “we’re ashamed that the President of the United States is from Texas”, I believe it was a simple but naive statement made to express their stance on the war in Iraq. The American Constitution, 1st Amendment states:
“Congress shall make no law respecting an establishment of religion, or prohibiting the free exercise thereof; or abridging the freedom of speech, or of the press; or the right of the people peaceably to assemble, and to petition the government for a redress of grievances.”
And yet, here is a bunch of redneck yanks boycotting the Dixie Chicks because of one comment. Now don’t get me wrong, I think that the 9-11 terror attacks were a great tragedy, however, they were not the first nor will they be the last, so I am with the ‘Chicks’ on this one…..President George W Bush is an ignorant clown. While I support the troops that are fighting in the war, I do not agree with the fact that they are there in the first place. OK, just let me get down off my high horse and stop crowing about my stance on the war, and I shall get back to the purpose of this blog post.
Shut Up & Sing was an interesting snapshot of the Dixie Chicks and their career thus far. Whilst I still probably won’t buy and listen to their music, I wish them all the best in what they do and hope that they don’t lose the will to speak freely.
Filed under Random Stuff, Uncategorized | Comment (1)